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FAQs
General Questions
Warranty & Support
Product Care & Maintenance
Orders & Shipping
Customer Support
FAQs
General Questions
Q. Where are TORONTO BICYCLES manufactured?Some of our bicycles are manufactured in India, while others are imported into India to provide a diverse range of high-quality options.
Q. How can I purchase a TORONTO BICYCLE?You can purchase our bicycles through our Authorized Dealers or directly from our official website.
Q. Are your bicycles pre-assembled?Bicycles purchased from dealers come fully assembled. If purchased online, they are shipped in a semi-assembled state with an assembly guide. A professional mechanic is recommended for assembly.
Warranty & Support
Q. What is the warranty on TORONTO BICYCLES?We offer a 5-year warranty on bicycle frames against manufacturing defects and a 6-month warranty on forks (rigid or suspension).
Q. How do I claim my warranty?To claim your warranty, contact the dealer where you purchased your bicycle or reach out to our customer support. Provide the original proof of purchase, frame number, photographs of the issue, and other details for evaluation.
Q. Are paint and decal issues covered under warranty?Paint fading, scratches, peeling, or decal damage due to sunlight, UV exposure, or improper storage are not covered under warranty.
Product Care & Maintenance
Q. How often should I service my bicycle?Regular servicing is recommended every 3–6 months, depending on usage. Always follow the maintenance schedule in the owner’s manual.
Q. How do I clean my bicycle?Use a mild detergent, water, and a soft cloth to clean your bicycle. Avoid high-pressure water on bearings and suspension parts.
Q. What should I do to prevent rusting?Store your bicycle indoors, clean it after rides in rain or mud, and apply lubricant to the chain and other moving parts regularly.
Orders & Shipping
Q. Where do you ship?We ship all over India.
Q. How long does delivery take?Delivery typically takes 7–10 business days from the date of order confirmation, depending on your location.
Q. Can I track my order?Yes, once your order is shipped, you will receive a tracking ID via email or SMS.
Customer Support
Q. How can I contact TORONTO BICYCLES for support?You can contact us via email at support@torontobicycles.com during our working hours: Monday to Saturday, 9:00 AM to 6:00 PM.